Hand-Off

Terms & Conditions

Hand-Off Terms of Service

Effective Date: April 2026

Last Updated: April 2026

1. Introduction and Acceptance of Terms

Welcome to Hand-Off (the “Platform” or “Services”), operated by Hand-Off LLC (“Hand-Off,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the Platform, which is a software-as-a-service ecommerce toolkit that enables vendors, merchants, and organizations (“you,” “Vendor,” “Merchant,” “Organization,” or “you”) to create, customize, and operate online stores on their own domains, list products, and integrate third-party payment collection methods.

By accessing or using the Services, creating an account, or clicking “I Accept,” you agree to these Terms. If you are entering these Terms on behalf of a company, entity, or Organization, you represent that you have authority to bind that party.

2. Definitions

Services/Platform: The Hand-Off ecommerce toolkit and related features.
Vendor / Merchant / Organization: Any individual, entity, or organization using the Services to operate a store.
Store: Your online store built and hosted via the Platform (on your own domain).
Materials: Any content, products, listings, images, data, trademarks, customers, or information you upload, create, or make available through the Services.
Customer: Any end-user or buyer purchasing from your Store.

3. Eligibility and Accounts

You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

4. Description of Services

Hand-Off provides a toolkit that allows you to build and manage your own Store on a custom domain. You control all product listings, pricing, fulfillment, customer interactions, and payment processing (via your chosen third-party providers). We do not host your checkout flow, process payments directly, or act as a marketplace.

5. Vendor Responsibilities and Compliance

You are solely responsible for:

The creation, operation, and management of your Store and all Materials.
All aspects of transactions with your Customers, including product descriptions, pricing, fulfillment, shipping, refunds, returns, customer service, fraud prevention, and chargebacks.
Compliance with all applicable laws, rules, regulations, and third-party rights in every jurisdiction where you operate, market, or sell.
Collecting, reporting, and remitting all applicable taxes, duties, and fees.
Maintaining your own payment processor accounts and complying with their terms.

You are the seller and merchant of record for all sales through your Store. Hand-Off is not the seller, merchant of record, or a party to any transaction between you and your Customers. We have no control over, and assume no responsibility for, your Store, Materials, goods, services, or any aspect of your Customer transactions.

You must display on your Store: accurate contact information, your own terms of service, refund/return policy, privacy policy, and shipping policy.

6. Intellectual Property

The Platform and all related IP are owned by Hand-Off LLC. You grant us a worldwide, royalty-free, non-exclusive license to host, use, and display your Materials solely as necessary to provide the Services so you can operate your Store. You retain ownership of your Materials.

7. Fees and Payments

You agree to pay the following fees for use of the Services:

Per-Order Fee: $0.50 USD per completed order processed through your Store.
Wholesale Tier: For any single order exceeding $500 USD, the fee is 1% of the order value instead of the flat $0.50 fee.
Add-ons: Any premium features, additional services, or add-ons such as sms, email, route optimizing, & storage are billed separately according to the pricing displayed at the time of purchase.

Fees are calculated and billed monthly. You authorize us to charge your designated payment method for all fees owed. All fees are non-refundable except as expressly required by law. You are responsible for all applicable taxes on your use of the Services. Late payments may result in suspension of your account.

8. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAND-OFF LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR YOUR USE OF THE PLATFORM. OUR TOTAL LIABILITY SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless Hand-Off LLC, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, your Store, your products/services, your Customer transactions, or your violation of any law or third-party rights. This obligation survives termination.

11. Termination

We may suspend or terminate your account at any time for violation of these Terms or any other reason. You may terminate by closing your account. Certain provisions survive termination.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Ohio, USA. Any disputes shall be resolved exclusively in the state or federal courts located in Franklin County, Ohio. You waive any right to a jury trial.

13. Miscellaneous

These Terms constitute the entire agreement. We may update these Terms; continued use constitutes acceptance.

Driver App Terms & Conditions

Last Updated: April 24, 2026

Welcome to Hand-Off Driver, a local delivery logistics application operated by Hand-Off LLC ("Hand-Off", "we", "us", or "our"). By downloading, accessing, or using the Hand-Off Driver app (the "App"), you agree to be bound by these Terms & Conditions.

1. Description of Service

Hand-Off Driver is a free logistics tool that allows vendors to send delivery orders to drivers. Drivers use the App to view, accept, and fulfill local delivery orders. Hand-Off provides only the technology platform and is not responsible for the underlying commerce, products, payments, or fulfillment quality. We do not employ drivers or act as a delivery service provider.

2. User Eligibility

You must be at least 18 years old and hold a valid driver's license to use the App. You agree to provide accurate information and comply with all applicable laws, including traffic and vehicle regulations.

3. Independent Contractor Status

Drivers using the App are independent contractors. Nothing in these Terms creates an employment, partnership, or agency relationship with Hand-Off LLC. You are solely responsible for your vehicle, insurance, taxes, and compliance with all laws.

4. Acceptable Use

Deliver orders safely, professionally, and on time.
Maintain valid insurance and a roadworthy vehicle.
Do not engage in any illegal, fraudulent, or harmful activity while using the App.
Respect vendor and customer property and privacy.

5. No Liability for Commerce or Deliveries

Hand-Off is not a party to any transaction between vendors, drivers, and customers. We are not liable for any loss, damage, injury, or dispute arising from orders, products, payments, or deliveries. Drivers assume all risks associated with performing deliveries.

6. Termination

We may suspend or terminate your access to the App at any time, with or without notice, for any reason. You may stop using the App at any time.

7. Disclaimers & Limitation of Liability

The App is provided "AS IS" without warranties. Hand-Off is not liable for any indirect, incidental, or consequential damages. Our total liability shall not exceed $100.

8. Governing Law

These Terms are governed by the laws of the State of Ohio. Any disputes shall be resolved in the courts of Columbus, Ohio.

9. Changes to Terms

We may update these Terms. Continued use of the App after changes constitutes acceptance.

Contact Us

Hand-Off LLC

hand-off.net

Email: [email protected]