Hand-Off

Privacy Policy

Hand-Off Privacy Policy

Effective Date: April 2026
Last Updated: April 2026

1. Introduction

Hand-Off LLC (“Hand-Off,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Platform as a Vendor, Merchant, or Organization.

Vendors, merchants, and organizations are independently responsible for their own Stores’ privacy practices and for complying with all applicable data protection laws regarding their Customers’ personal data.

2. Information We Collect

We collect information necessary to provide, maintain, and improve the Platform and to process billing.

3. How We Use Your Information

We use the information we collect to:

Provide and improve the Services
Manage your account and process billing
Provide customer support
Ensure security and prevent fraud

4. How We Share Information

We may share information with service providers (with your permission) who assist us in operating the Platform (e.g., hosting and payment processors). We do not sell personal data.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enable essential functionality and improve your experience.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

7. Data Retention

We retain information only as long as necessary to provide the Services.

8. Children’s Privacy

Our Services are not directed at children under 13, and we do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website.

10. Contact Us

Hand-Off LLC
Columbus, OH 43215
United States

Email: [email protected]

Driver App Privacy Policy

Last Updated: April 24, 2026

Hand-Off LLC ("Hand-Off", "we", "us", or "our") operates the Hand-Off Driver mobile application. This Privacy Policy explains how we collect, use, and protect your information when you use the App.

1. Information We Collect

Account Information: Name, email, phone number, and driver profile details.
Location Data: Precise location while using the App only for routing and delivery tracking (with your permission).
Device Information: Device ID, OS version, and app usage data.
Delivery Data: Order details, pickup/drop-off locations, and delivery status.
Photos/Images: Optional proof-of-delivery photos (stored temporarily).

2. How We Use Your Information

To provide and improve the logistics platform.
To match you with delivery orders.
To enable real-time tracking for vendors.
For safety, fraud prevention, and customer support.
To communicate updates and important notices.

3. Sharing of Information

We may share data with:

Vendors (to coordinate orders).
Service providers (cloud hosting, mapping, analytics) under strict confidentiality (to give vendors more functionality).

We do not sell your personal data.

4. Data Retention

We retain location and delivery data only as long as necessary for service functionality. You may request deletion of your account and data.

5. Your Rights

You may access, correct, or delete your data by contacting us. California and other state residents may have additional rights under applicable privacy laws.

6. Children's Privacy

The App is not intended for users under 18. We do not knowingly collect data from children.

7. Changes to This Policy

We may update this Privacy Policy. We will notify you of material changes.

Contact Us

Hand-Off LLC

Website: hand-off.net

Email: [email protected]